Care in the Community

Call us for your free, no obligation, home assessment on 01768 890353 or email info@gaudium.org.uk 

Gaudium Care Cumbria
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We are a small, friendly, company providing the highest standard of care in the home, throughout North East Cumbria, and in our Day Care centre in Penrith, Cumbria.

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     "Can I thank you most sincerely for the help you and all your staff have given us as [Anon]s care needs increased. Your caring and friendly support at a difficult time for both of us is much appreciated."

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    Contact us

    HEAD OFFICE
    Gaudium Ltd

    3 Mason Court, Gillan Way

    Penrith 40 Business Park

    Penrith, Cumbria

    CA11 9GR

    Telephone. 01768 890353
    Email. info@gaudium.org.uk

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    © Gaudium Ltd 2017 | Webdesign Penrith                              CQC  Registration No.   1-1790531051    Company Reg No. 7958167            ICO Registration No.  Z3135532 

    Complaints Procedure

    Gaudium operates a fair and efficient complaints procedure which is accessible to all.  Due to our constant monitoring of systems, we hope you will not need to use this process.

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    However, if you wish to make a comment or complaint, contact Gaudium Ltd's office with any concern relating to the service we provide.  Mariusz Waluk, Company Director, will take details of your complaint and reply to you, by telephone or letter.  If your complaint cannot be resolved within 24 hours, you can expect:

     

    • A written acknowledgement of your complaint within 5 working days of receipt.

    • A detailed written response within 28 days of receipt.

    • To be notified of any delays, with reasons if a response within 28 days has not been received.

     

    Should you be dissatisfied with the outcome of your enquiry, please contact the Care Quality Commission, the regulatory body for Domiciliary Care Providers throughout the UK, who will then investigate the matter on your behalf.

     

    CQC National Correspondence

    Citygate

    Gallowgate

    Newcastle upon Tyne

    NE1 4PA

     

    Telephone:  03000 616 161

    Email:  enquiries@cqc.org.uk 

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