Call us for your free, no obligation care assessment on 01768 890353 or email info@gaudium.org.uk
Care in the Community
We are a small, friendly, company providing the highest standard of care in the home in Penrith, Cumbria, and in our Day Centre in Penrith.
"Can I thank you most sincerely for the help you and all your staff have given us as [Anon]s care needs increased. Your caring and friendly support at a difficult time for both of us is much appreciated."
Complaints Procedure
Gaudium operates a fair and efficient complaints procedure which is accessible to all. Due to our constant monitoring of systems, we hope you will not need to use this process.
However, if you wish to make a comment or complaint, contact Gaudium Ltd's office with any concern relating to the service we provide. Mariusz Waluk, Company Director, will take details of your complaint and reply to you, by telephone or letter. If your complaint cannot be resolved within 24 hours, you can expect:
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A written acknowledgement of your complaint within 5 working days of receipt.
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A detailed written response within 28 days of receipt.
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To be notified of any delays, with reasons if a response within 28 days has not been received.
Should you be dissatisfied with the outcome of your enquiry, please contact the Care Quality Commission, the regulatory body for Domiciliary Care Providers throughout the UK, who will then investigate the matter on your behalf.
CQC National Correspondence
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
Telephone: 03000 616 161
Email: enquiries@cqc.org.uk